Terms of Service

PorterBee is a platform that introduces requesters, who want an item brought from the United States, to travellers who have spare room in their luggage. We provide the listings, the matching, the messaging, and the tools that help people trust one another. We are not a courier, a freight company, an importer, a shop, or a payment provider, and we are not a party to any agreement you reach with another user.

To use PorterBee you must:

• Be at least 18 years old and able to enter into a binding contract.
• Register under your real name and with a valid phone number, which we verify.
• Keep your login details safe. You are responsible for everything that happens on your account.
• Hold one account only, and never pretend to be someone else.

PorterBee does not process payments. The reward shown on a request is what the requester is offering. The final amount is agreed directly between the two people involved and paid between yourselves, away from the platform. We do not hold money, take a cut of the payment, or guarantee that any payment will be made. We may add secure in-app payments later, and if we do, separate terms will cover them.

When you use PorterBee, you agree to the following.

• Customs and the law are your responsibility. Before you request or carry anything, make sure it is legal to buy, to take out of the United States, and to bring into the destination country. You are responsible for any duties, taxes, and customs declarations. Carrying goods across a border carries real risk, and you should weigh that risk for yourself.
• No prohibited items. You may not request or carry anything illegal, dangerous, or restricted. That includes weapons, drugs, cash, hazardous goods, and anything you would not be willing to declare at customs.
• Be honest. Describe items, their value, and their condition truthfully.
• Be respectful.Do not harass other users, run scams, send spam, or share anyone else’s private information.

Any arrangement to carry, hand over, pay for, or deliver an item is solely between the requester and the traveller. PorterBee does not inspect items, check whether a request is lawful, take possession of anything, or guarantee that a deal will go ahead, that an item will arrive, or that it will be as described. Please deal only with people and on terms you are comfortable with, and keep your arrangements inside the app. We are not able to help with problems that arise from dealings made elsewhere.

You keep ownership of the content you post. By posting it, you give PorterBee permission to display and process it so that the service can work. Do not post anything you do not have the right to share. We may remove content or suspend an account that breaks these terms.

We work hard to keep PorterBeerunning well, but we provide it on an “as is” and “as available” basis, without warranties of any kind. We cannot promise that the service will always be available or free of errors, or that other users will act lawfully, honestly, or as they agreed.

To the fullest extent allowed by law, PorterBee is not responsible for any loss, damage, theft, customs seizure, injury, or dispute that arises from a deal between users, from any item that is or is not carried, or from a payment made between users away from the platform. When you deal with another user, you do so at your own risk.

You can stop using PorterBee whenever you like and ask us to close your account. We may suspend or close an account that breaks these terms, misuses the platform, or puts other users at risk.

We may update these terms as the service develops. When we do, we will change the date at the top of the page, and for anything significant we will let you know inside the app. If you keep using PorterBee after a change, that means you accept the updated terms.

If you have any questions about these terms, you can reach us through Contact support or by writing to support@porterbee.com.